A physical Visa card is required.
The Terms and Conditions are available at the following link, with extracts of the sections relevant to the offer set out below:
https://www.thebicestercollection.com/en/legal/benefit-tcs
1.3. Full terms and conditions apply to the availability and use of the VIP Card or eVIP QR code. Not all boutiques in a participating Village participate in the VIP Card or eVIP QR code program, and restrictions and exceptions apply at some boutiques. The identities of participating boutiques, and these terms and conditions, will be provided when the VIP Card is issued and are also available online in the QR code application or upon request at the Guest Concierge Services of the relevant participating Village and on the relevant Village website.
1.4. The VIP Card or eVIP QR code is non-transferable and valid only for use by the person to whom it is issued. The VIP Card or eVIP QR code has no cash value and is not for sale or resale. The eVIP QR code will be invalidated if altered in any way.
1.5. The VIP Card is only valid on the date of issue and at the participating Village where it is issued, and can only be used once at each participating boutique. The eVIP QR code is only available for use for up to 24 hours from the first purchase made using the eVIP QR code at the participating Village. The VIP Card or eVIP QR code cannot be used for previously made purchases.
1.6. The VIP Card or eVIP QR code is for use only in participating boutiques within the participating Village for which the VIP Card or eVIP QR code is issued and must be presented at the time of purchase to receive the 10% discount. The Customer acknowledges that some participating boutiques may not be open on the day of use. There may also be newly opened boutiques not listed, and the Customer should inquire at the Guest Concierge Services of the participating Village and on the corresponding Village's website.
1.7. The VIP Card or eVIP QR code is not valid in conjunction with any other promotion or offer and will not be available during periods of “additional reduction” or “blackout/restriction,” when an alternative gift may be offered. Full details of any “blackout” period when the VIP Card or eVIP QR code will not be available will be provided at the Guest Concierge Services of the participating Village and on the relevant Village website or at
Terms and Conditions of the Benefits
The following terms and conditions apply to the benefits and offers that Value Retail may make available to customers visiting a Village that is a member of “The Bicester Collection.” These terms and conditions may be supplemented locally by other Village-specific terms and conditions relating to the redemption of such benefits and offers. Please note that by redeeming any of the benefits described below, you agree that Value Retail may collect and process your personal data (which may include your name, address, gender, date of birth, email address, landline and/or mobile phone numbers, and other contact details) for the purpose of redeeming the benefits. The processing of personal data will be carried out in accordance with our privacy policy available at www.TheBicesterCollection.com/en/legal/websiteprivacynotice/
1. VIP Card
1.1. A “VIP Card” or “eVIP Card” is a digital coupon that entitles the Visa holder to receive a ten percent (10%) discount on products within participating boutiques in participating Villages.
1.2. Clients who are either:
1.2.1 Present a VIP Card Invitation and/or a Partner Membership Card (if you are a Value Retail corporate partner, details of which are set out in
https://www.thebicestercollection.com/en/partners/ At the Village Welcome, or at the Village Visitor or Guest Concierge Services, they will be entitled (subject to availability and any “blackout/restriction period” that may apply at a Village) to receive a complimentary “VIP Card”, which will provide them with a 10% savings at selected boutiques in participating Villages; or
1.2.2 Click on an eVIP link for one of the participating Villages and provide your country and postal code and/or county, you will receive an eVIP QR code, which (subject to availability and any “blackout/restriction period” that may apply in a Village) will entitle the Customer to a 10% saving in selected boutiques in the participating Villages.
1.3. Full terms and conditions apply to the availability and use of the VIP Card or eVIP QR code. Not all boutiques in a participating Village participate in the VIP Card or eVIP QR code program, and restrictions and exceptions apply at some boutiques. The identities of participating boutiques, and these terms and conditions, will be provided when the VIP Card is issued and are also available online in the QR code application or upon request at the Guest Concierge Services of the relevant participating Village and on the relevant Village website.
1.4. The VIP Card or eVIP QR code is non-transferable and valid only for use by the person to whom it is issued. The VIP Card or eVIP QR code has no cash value and is not for sale or resale. The eVIP QR code will be invalidated if altered in any way.
1.5. The VIP Card is only valid on the date of issue and at the participating Village where it is issued, and can only be used once at each participating boutique. The eVIP QR code is only available for use for up to 24 hours from the first purchase made using the eVIP QR code at the participating Village. The VIP Card or eVIP QR code cannot be used for previously made purchases.
1.6. The VIP Card or eVIP QR code is for use only in participating boutiques within the participating Village for which the VIP Card or eVIP QR code is issued and must be presented at the time of purchase to receive the 10% discount. The Customer acknowledges that some participating boutiques may not be open on the day of use. There may also be newly opened boutiques not listed, and the Customer should inquire at the Guest Concierge Services of the participating Village and on the corresponding Village's website.
1.7. The VIP Card or eVIP QR code is not valid in conjunction with any other promotion or offer and will not be available during periods of “additional reduction” or “blackout/restriction,” when an alternative gift may be offered. Full details of any “blackout” period when the VIP Card or eVIP QR code will not be available will be provided at the Guest Concierge Services of the participating Village and on the relevant Village website or at
1.8 Value Retail acts as the agent for the participating boutiques at all times, and the VIP Card or eVIP QR code does not create any contractual relationship between Value Retail and you in relation to the discount offered by the VIP Card, the eVIP QR code, or otherwise. You will have no right, and you waive any ability you may have, to bring any claim against Value Retail in the event that a participating boutique fails to honor the VIP Card or the eVIP QR code, and your sole remedy in that situation is to claim against the participating boutique.
1.9 Value Retail does not assume (a) any responsibility for the prices at which the participating boutique advertises or sells the products at any given time; nor (b) does it provide any warranty with respect to the products (including, without limitation, their quality) that you may obtain with the VIP Card or the eVIP QR code at the relevant participating boutique.
2. VIP Lounge (The Apartment)
2.1. “VIP Lounge” means Value Retail’s exclusive luxury hospitality lounges (by appointment only) located in participating Villages.
2.2. Customers must send an email to [email protected], or book via the link provided in their promotional invitation, at least forty-eight (48) hours before they wish to use the VIP Lounge at a participating Village in order to confirm their reservation.
2.3. Upon arrival at the participating Village, guests must present their Membership Card and/or their invitation to use the VIP Lounge, along with their reservation confirmation, at the Village's Guest Concierge Services. Guests will then be entitled (subject to availability) to complimentary access to the VIP Lounge.
2.4. Access to the VIP Lounge will be restricted to the hours of use communicated in the Village Welcome, in the Village Visitor or Guest Concierge Services or in your booking confirmation.
2.5. Access to the VIP Lounge is subject to availability and is only valid on the date and times of the booking confirmation and in the participating Village where the booking is made.
2.6. The full terms and conditions regarding the use of the VIP Lounge in the participating Village will be provided to you upon presentation of your Membership Card and/or invitation to use the VIP Lounge and booking confirmation at the Village Welcome, or at the Village Visitor or Guest Concierge Services.
3. Hands-free Shopping / Customer Shopping Service
3.1. “Hands-Free Shopping/Customer Shopping Service” means Value Retail’s shopping service that allows customers to shop at their favorite boutiques and collect their purchases from a central location at the end of their visit to the participating Village.
3.2. To take advantage of the discount or the complimentary Hands-Free Shopping Service/Customer Shopping Service (where this is part of your promotional offer), customers must present their Membership Card and/or their invitation to claim the discount or complimentary service at the Village Welcome, or at the Village Visitor or Guest Concierge Services at the participating Village.
3.3. Upon presentation of your Membership Card and/or your invitation to claim the discount or complimentary service, you will be entitled (subject to availability) to receive the Hands-Free Shopping Service/Customer Shopping Service with a discount or as a courtesy.
4. Priority Access shown for holders (Infinite/Private/Privilege)
4.1 When a cardholder requests to visit Bicester Village or La Vallée Village, as part of their request to access The Apartment or for hands-free shopping, the Visa cardholder can request priority access to the boutique. The Value Retail team will ask cardholders their preferred time to visit the boutique, and their reservation will be made directly with the boutique.
5. General
5.1. By way of definition:
5.2. “Affiliate(s)” means any entity that, directly or indirectly, controls, is controlled by, or is under common control with, another entity; “Control” and derivatives thereof means having the right to elect a majority of the board of directors or other comparable body responsible for the management and direction of a person or corporate entity by contract, by virtue of share ownership, or otherwise; “TBVSC Companies” means any entity that owns or has an interest, either directly or indirectly, in any Village that is a member of The Bicester Collection; “The Bicester Collection” is a brand and registered trademark currently used for marketing and promoting the Villages; “Value Retail” means (i) Value Retail Management Limited, incorporated and registered in England under number 02884191, whose registered office is at Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxon, OX26 6WD; (ii) the Value Retail Companies; and (iii) the TBVSC Companies: “Value Retail Companies” means those entities that are Affiliates of Value Retail Management Limited; and “Village(s)” means individually any of the following, or collectively all or any number of the following: Bicester Village, Kildare Village, La Vallee Village, Maasmechelen Village, Wertheim Village, Ingolstadt Village, Fidenza Village, La Roca Village, Las Rozas Village, Suzhou Village, Shanghai Village and any other Village that may be specified from time to time as part of The Bicester Collection.
5.2. The right to benefit from these promotional offers is personal to the recipient of an invitation or promotional code and is non-transferable. The invitation or promotional code may not be copied, reproduced, or distributed in any form or by any means for use by anyone other than the original recipient.
5.3. These promotional offers cannot be used in conjunction with any other special offer, coupon or other voucher.
5.4. The benefits provided by these promotional offers cannot be exchanged for cash.
5.5. Value Retail reserves the right to withdraw or cancel the benefits provided as part of the promotional offers or any of them for any reason at any time.
5.6. Value Retail will not be liable to you for any financial loss arising from the rejection, cancellation or withdrawal of benefits under the promotional offer, or from any failure or inability on your part to take advantage of the promotional offer.
5.7. Your use of this promotional offer indicates your agreement with these terms and conditions, and your acceptance of Value Retail's privacy policy and terms and conditions, which can be found at https://www.thebicestercollection.com/en/legal/websitetermsandconditions/